Owing to the nature of our business it is not possible to operate solely online throughout the Covid-19 pandemic.
Source: WHO
As we continue operations, we are adopting the following protocols to ensure the continued safety of our clients, staff and installers.
General Protocols:
-
We have a ‘no mask no entry’ policy. All clients, staff and installers must wear a mask over their nose and mouth while on our office premises. Disposable masks must be replaced daily or fabric masks must be freshly washed/laundered. Please click here for instructions on the correct use of face masks.
- The mask policy also applies when conducting off-site client consultations, meetings, site visits or inspections.
- Face Shields may be worn in addition to face masks. Face shields are not a substitute to masks.
- All clients, staff and installers must use the hand sanitiser provided at the door. When working off-site, staff and installers must carry sanitiser and use it periodically.
- All staff and installers will have their temperature checked at the start of every day whether they’re working at the office or off-site. The same goes for any visitors to our office.
- Our office facilities will be cleaned and disinfected daily. Installation tools will be sanitised after each use.
- If you have any Covid-19 symptoms, staff and installers must not report for work and clients should please cancel any meetings, consultations and installations. Please click here to see a list of Covid-19 symptoms. This applies to anyone who has been exposed to someone with symptoms or a confirmed Covid-19 case.
In the case of symptoms or confirmed infection:
- As mentioned above, staff and installers should not report for work if they display any Covid-19 symptoms (which of course can overlap with flu and cold symptoms). Clients should cancel all meetings, consultations and installations.
- If a staff member or installer has reported symptoms, they are to remain in isolation until they have been symptom free for 72 hours before reporting to work. The same goes for clients when scheduling meetings, consultations or installations.
- If there is a positive Covid-19 diagnosis amongst staff, installers, clients we have recently interacted with, or the families of any of the above, all staff and installers that are direct contacts will be asked to quarantine for 14 days.
- Once 14 days have passed with no symptoms, staff and installers can return to work and clients can schedule meetings and installations.
Source: WHO